Problem
1. All customer-facing teams wasted time searching for information across disparate tools, such as Slack, Confluence, Jira, Sharepoint, and Freshdesk.
2. Presales, Solution Support, and CS work was siloed and inefficient. The team found it time-consuming to understand each customer’s specific configuration and people would reinvent the wheel.
3. RFPs were completed in Excel, with no way to automatically repurpose past work. As a result, Sievo wasn’t able to undertake all compelling RFPs.
4. Sievo lacked a way to securely and privately leverage Gen AI over highly sensitive data.5. Onboarding was time-consuming across all customer-facing teams.
Proof of concept
Sievo decided to evaluate if it could address these challenges by centralizing key knowledge with Realm.
Sievo ran a 30-day Proof-of-Concept phase in its Solution Support team, which offers technical support to Sievo’s most valuable and complex accounts.
The results of the POC were convincing: engagement was high and Realm received very positive feedback. Based on this, Sievo made a decision to adopt Realm company-wide.
Try Realm for 14 days
Realm’s impact at Sievo
Today, all 400 employees at Sievo have access to Realm. The key user base is ~250 people across Sales, Presales, Solution Support, Customer Success, and Professional Services. The impact of Realm has been significant:
70% of the team are weekly active and they average 20–25 queries per active user per week.
