Realm Technologies Oy – Free Trial Terms of Service

Last Updated: April 21, 2026

1. Introduction and Eligibility

1.1 These Terms of Service (the “Terms”) govern the Customer’s use of the free trial of Realm’s AI software-as-a-service product (the “Application”) provided by Realm Technologies Oy, company registration number 3358260-9, whose registered office is at Fredrikinkatu 47, 00100 Helsinki, Finland (“Realm”, “Provider”, “we”, or “us”).

1.2 By registering for and accessing the Application, the Customer (“Customer”, “you”) accepts these Terms in full. If the Customer does not agree with any part of these Terms, it must not use the Application.

1.3 The Application is offered solely to legal entities acting in their ordinary course of business. By registering for or using the Application, the Customer represents and warrants that: (a) it is a legal entity and not a natural person or consumer; (b) the individual accepting these Terms is authorized to bind the Customer; and (c) the Application will be used exclusively for business purposes. Realm may suspend or terminate access if these conditions are not met.

The following document forms part of these Terms:

Annex A – Data Processing Agreement

2. Definitions

The following definitions apply to these Terms:

“Application” means Realm’s AI-powered workplace search and intelligence tool, as further described in Section 3.

“AI Models” means each of the third-party large language models that the Application calls upon to generate Outputs.

“Customer Data” means all data owned by the Customer that is connected to, uploaded to, or processed within the Customer’s environment in the Application, including data synced from Data Sources via Connectors, data manually added to the Application, and any other data processed in the Customer’s environment.

“Connector” means each of the data connectors available in the Application using which the Customer can sync Customer Data from a Data Source.

“Data Source” means each of the third-party services (such as Confluence, SharePoint, or Slack) from which data may be ingested into the Application.

“Output” means any new information generated by the Application.

“Query” means one prompt submitted by a User to the Application via any interface, including the Application’s user interface, API, or Slack integration.

“Trial Period” means the free trial period determined by Realm at its discretion, commencing on the date the Customer first accesses the Application.

“User” means any unique account that has access to the Application.

3. The Application

3.1 The Application is an AI-powered workplace search and intelligence tool that allows the Customer to leverage Customer Data to generate Outputs, such as summarized answers to questions, drafts of documents, and suggested resolutions to customer support tickets.

3.2 All Customer Data is processed in Realm’s cloud. The Customer controls what Customer Data is included in the Application’s searchable index.

3.3 Realm reserves the right to make changes to the Application at any time. Realm shall always be entitled to make changes that: (a) do not have a material adverse effect on the functionality of the Application; (b) are necessary to address a data security risk; or (c) result from compliance with applicable law.

3.4 The Application depends on third-party services, including AI model providers and cloud infrastructure, that are beyond Realm’s control. Realm shall not be liable for any unavailability, degradation, or interruption of the Application caused by the unavailability or acts of such third-party service providers.

4. Free Trial

4.1 Realm grants the Customer a limited, non-exclusive, non-transferable, revocable right to use the Application during the Trial Period at no cost.

4.2 Realm may, at its sole discretion, impose restrictions on the Customer’s use of the Application during the Trial Period, including but not limited to limitations on the number of Users, the number of Queries, the number of Data Source connections, the features available, and the duration of the Trial Period. Realm may modify these restrictions at any time without prior notice.

4.3 Upon expiry of the Trial Period, access to the Application will be automatically suspended. To continue using the Application, the Customer must enter into a separate paid subscription agreement with Realm.

4.4 Realm reserves the right to modify, limit, or discontinue the free trial offering at any time without prior notice.

5. Customer’s Obligations

5.1 Each User account is assigned for individual use only and must not be shared. The Customer shall ensure that its Users maintain their usernames and passwords securely and do not disclose them to any third party. The Customer shall be responsible for all use of the Application that occurs under the Customer’s User accounts.

5.2 The Customer shall be solely responsible for making its own backups of any data, including Customer Data. Realm shall not be responsible for any loss, destruction, or alteration of Customer Data, or for any costs or damages resulting therefrom.

5.3 The Customer shall ensure that the Customer Data does not infringe upon any third-party rights or violate any applicable laws or regulations, and that the Customer has the right to provide such data to Realm for processing in connection with the Application.

5.4 The Customer shall not, and shall ensure that its Users do not:

use the Application for any unlawful purpose or in violation of any applicable law or regulation;
attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of the Application;
use the Application to develop a competing product or service;
interfere with or disrupt the integrity or performance of the Application;
circumvent or attempt to circumvent any usage limitations or access controls; or
use the Application in a manner that exceeds reasonable usage or constitutes abuse.

6. Suspension

6.1 Realm shall have the right to suspend the Customer’s access to the Application, without liability, if: (a) such suspension is necessary to perform maintenance or updates; (b) a data security risk to the Application arises; (c) applicable laws or administrative orders require Realm to do so; or (d) the Customer uses the Application contrary to these Terms or in a manner that jeopardizes the provision of the Application to other users.

6.2 Realm shall use reasonable efforts to notify the Customer of any planned suspension in advance and to minimize the duration of any suspension, but shall not be obligated to do so where immediate action is required.

7. Intellectual Property Rights

7.1 All rights, title, and interest, including all intellectual property rights in and to the Application, including any modifications, improvements, or derivatives thereof, remain the exclusive property of Realm.

7.2 All rights, title, and interest, including all intellectual property rights in and to Customer Data, shall belong exclusively to the Customer. The Customer grants Realm a non-exclusive right to process Customer Data during the Trial Period for the sole purpose of providing the Application.

7.3 Realm shall not use, and shall ensure that no third party contracted by it uses, Customer Data to train or fine-tune AI Models or other types of artificial intelligence systems.

8. Confidentiality

8.1 Each party (a “Receiving Party”) shall keep strictly confidential all non-public information received from the other party (a “Disclosing Party”) in connection with the Customer’s use of the Application, including technical, business, and financial information (“Confidential Information”). The Receiving Party shall not disclose Confidential Information to any third party without the Disclosing Party’s prior written consent, except to its employees, advisors, or subcontractors who have a need to know and are bound by obligations of confidentiality at least as protective as this Section 8.

8.2 The obligations in Section 8.1 shall not apply to information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was known to the Receiving Party prior to disclosure; (c) is received from a third party without breach of any obligation of confidentiality; (d) is independently developed by the Receiving Party; or (e) is required to be disclosed by law or regulation.

9. Data Protection

9.1 The handling of personal data that Realm processes in the course of providing the Application shall be governed by the Data Processing Agreement attached as Annex A to these Terms.

9.2 Realm shall not use, and shall ensure that no third party contracted by it uses, Customer Data to train or fine-tune AI Models or other types of artificial intelligence systems.

10. Provider’s Rights

10.1 Realm shall have the right to continuously improve and amend the Application by reviewing performance data, monitoring usage, debugging issues, and incorporating customer feedback. In order to do so, Realm shall, when necessary, have the right to access the Customer’s environment, database, and search index, to the minimum extent necessary and with the sole intent of improving the Application.

10.2 Realm shall have the right to use subcontractors in the provision of the Application. Realm shall remain liable for the acts and omissions of each subcontractor and shall ensure that each subcontractor is bound by terms at least equivalent to those set forth in these Terms.

11. Indemnification

11.1 The Customer shall defend, indemnify, and hold harmless Realm from and against any third-party claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) the Customer’s use of the Application in violation of these Terms or applicable law; (b) the Customer Data infringing the intellectual property rights or other rights of a third party; or (c) the Customer’s breach of its representations, warranties, or obligations under these Terms.

11.2 Realm’s right to indemnification is subject to Realm providing the Customer with: (a) prompt written notice of the claim; and (b) reasonable cooperation in the defence of the claim.

12. Limitation of Liability

12.1 The Application is provided during the Trial Period free of charge. To the fullest extent permitted by applicable law, Realm shall have no liability of any kind, whether direct or indirect, to the Customer or any third party in connection with the Application or these Terms.

12.2 Without limiting the generality of Section 12.1, neither party shall under any circumstances be liable for indirect, incidental, special, consequential, or punitive damages arising under or in connection with these Terms, including loss of profits, revenue, data, or business, regardless of the cause of action or the theory of liability.

13. Warranties and Disclaimers

13.1 The Application is provided strictly on an “as is” and “as available” basis. Realm makes no representations or warranties of any kind, whether express, implied, or statutory, regarding the Application, including any warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of Outputs, or availability at any particular time.

13.2 The Customer acknowledges that the Outputs generated by the Application are produced using AI Models and may contain inaccuracies. The Customer is solely responsible for reviewing and verifying any Outputs before relying on them.

14. Termination

14.1 These Terms shall automatically terminate upon the expiry of the Trial Period, unless the parties enter into a separate paid subscription agreement.

14.2 Either party may terminate these Terms at any time with immediate effect by providing written notice to the other party.

14.3 Realm may terminate or suspend the Customer’s access immediately, without prior notice, if the Customer breaches any provision of these Terms.

14.4 Upon termination, the Customer’s access to the Application will be suspended, and Realm will delete all Customer Data within thirty (30) days, unless the Customer requests earlier deletion or Realm is required by law to retain it.

14.5 Sections 7, 8, 9, 11, 12, 13, and 15 shall survive the termination or expiry of these Terms.

15. Governing Law and Dispute Resolution

15.1 These Terms shall be governed by and construed in accordance with the laws of Finland, without regard to its conflict of law provisions.

15.2 Any disputes arising out of or in connection with these Terms shall be resolved through amicable negotiations. If unresolved, any dispute, controversy, or claim arising out of or relating to these Terms shall be finally settled by arbitration in accordance with the Arbitration Rules of the Finland Chamber of Commerce. The seat of arbitration shall be Helsinki, Finland, and the language of the arbitration shall be English.

16. Miscellaneous

16.1 Realm reserves the right to modify these Terms at any time. Material changes will be communicated to the Customer via the Application or email. Continued use of the Application after such notice constitutes acceptance of the modified Terms.

16.2 If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.3 These Terms, together with Annex A, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior agreements, understandings, and communications.

16.4 The Customer may not assign or transfer any rights or obligations under these Terms without Realm’s prior written consent. Realm may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets or equity without the Customer’s consent.

16.5 The failure of either party to enforce any provision of these Terms at any time shall not be construed as a waiver of such provision or the right to enforce it at a later time.

Annex A: Data Processing Agreement

Introduction

This Data Processing Agreement ("DPA") forms part of the Terms of Service between Realm Technologies Oy (the "Processor") and the Customer (the "Controller") and governs the processing of personal data by the Processor on behalf of the Controller in connection with the Customer’s use of the Application.

1. Background and Purpose

1.1 The purpose of this DPA is to agree on the terms and conditions under which the Processor shall process personal data on behalf of the Controller.

1.2 If the terms concerning the processing of personal data in this DPA and the Terms of Service are in conflict, this DPA shall prevail.

1.3 “Data Protection Provisions” means the EU General Data Protection Regulation (2016/679) (the “GDPR”) and other applicable European Union or national data protection laws.

1.4 This DPA constitutes a written agreement in accordance with the Data Protection Provisions. The terms used in this DPA shall have the same meaning as in the GDPR.

2. The Controller’s Responsibilities

2.1 The Controller agrees to comply with the Data Protection Provisions.

2.2 The Controller shall give documented instructions (the “Instructions”) to the Processor on the processing of personal data. This DPA and the Terms of Service shall constitute the Instructions unless otherwise agreed by the parties in writing.

2.3 The Controller represents and warrants that it has the right to provide to the Processor all personal data processed under the Terms of Service and this DPA.

2.4 The Controller authorizes the Processor to process the disclosed personal data in accordance with the Terms of Service and this DPA.

3. The Processor’s Responsibilities

3.1 The Processor shall process the personal data only on the Controller’s behalf and in accordance with the Data Protection Provisions and this DPA.

3.2 The Processor shall process personal data only in accordance with the Instructions.

3.3 The Processor shall make available to the Controller all information necessary to demonstrate compliance with the Processor’s obligations set out in this DPA and the Data Protection Provisions. The Processor shall also, upon request, assist the Controller in audits, including inspection conducted by an auditor (not a competitor of the Processor), and in ensuring compliance with the Controller’s legal obligations, such as data security, data protection impact assessments, and prior consulting obligations set out by the Data Protection Provisions.

3.4 The Processor shall maintain a record of the processing activities carried out on behalf of the Controller and shall, upon the Controller’s request, make such records available to the Controller.

4. Subprocessors

4.1 The Processor may use subprocessors in the processing of personal data. The current subprocessors are listed in Schedule 1 to this DPA. The Processor shall notify the Controller of any intended additions or replacements of subprocessors at least 30 days in advance, giving the Controller the opportunity to object to such changes. If the Controller objects and the Application cannot reasonably be provided without the proposed subprocessor, the Controller may terminate the Terms of Service with immediate effect.

4.2 Where the Processor engages a subprocessor, it shall only use subprocessors providing sufficient guarantees to implement appropriate technical and organizational measures in such a manner that the processing will meet the requirements of the Data Protection Provisions.

4.3 The Processor shall, by way of a contract, impose the same or corresponding data protection obligations as set out in this DPA on any such subprocessor.

4.4 The Processor remains liable for the actions of its subprocessors as for its own.

5. Transfers of Personal Data

5.1 The Processor may carry out transfers of personal data to a third party or to a country outside the European Union or the European Economic Area only in accordance with the Data Protection Provisions and this DPA. The Processor may exercise its rights under this Section 5 without a need for a separate, prior authorisation of the Controller.

6. Data Subject Requests

6.1 The Processor shall promptly forward to the Controller all requests to inspect, rectify, erase, or object to the processing of personal data, or any other requests received from data subjects. If requested by the Controller, the Processor shall assist the Controller by appropriate technical and organizational measures in fulfilling the requests of data subjects in accordance with the Data Protection Provisions.

6.2 The Processor shall forward all inquiries made by data protection authorities directly to the Controller and shall await further guidance from the Controller. Unless otherwise agreed, the Processor is not authorized to represent the Controller or act on behalf of the Controller in relation to supervisory authorities.

7. Data Security

7.1 The Processor shall implement appropriate technical and organizational security measures to protect personal data against unauthorized or unlawful processing and against accidental loss, destruction, damage, alteration, or disclosure, including the mandatory security measures applicable under Article 32 of the GDPR.

7.2 The Processor shall document the activities taken to ensure compliance with this Section 7 and provide the documentation to the Controller upon request.

8. Data Breaches

8.1 The Processor shall inform the Controller without undue delay of any actual or suspected personal data breaches. The notification shall describe at least: (a) the nature of the breach, including the categories and approximate number of data subjects and records concerned; (b) the contact details of the Processor’s data protection officer; (c) the likely consequences of the breach; and (d) the measures taken to address the breach and mitigate its adverse effects.

8.2 The Processor shall without delay investigate the cause and effects of the breach, carry out appropriate measures to end the breach and minimize the impact, and report the results to the Controller.

9. Other Provisions

9.1 Following the expiry of the Terms of Service or at the Controller’s request, the Processor shall delete or return all personal data of the Controller, except to the extent mandatory law requires storage of the personal data.

9.2 This DPA shall become effective when the Customer first accesses the Application and shall remain in force for as long as the Processor has obligations concerning personal data processing activities.

9.3 This DPA shall be governed by and construed in accordance with the laws of Finland. Any dispute arising out of or relating to this DPA shall be settled pursuant to the dispute resolution terms in the Terms of Service.

Schedule 1: Processing Specification

This schedule outlines the scope of personal data processed by the Processor under the DPA.

Purpose of processing

Provision of the Application.

Subprocessors

Google Cloud Platform (Google Cloud EMEA Limited, Dublin, Ireland)
Aiven (Aiven Oy, Helsinki, Finland)
Microsoft Azure (Microsoft Ireland Operations Limited, Dublin, Ireland)
PostHog (PostHog Inc., San Francisco, CA, United States)
Amazon Web Services (Amazon Web Services, Inc., Seattle, WA, United States)
E2B (FoundryLabs, Inc., San Francisco, CA, United States)

Geographical location

European Union, European Economic Area, United States.

Data subjects

Controller’s employees
Controller’s clients and prospects
Controller’s business partners

Categories of personal data

Full name, email address, phone number, physical address, communication history, and other incidental personal data contained within Customer Data.