Zendesk is a leading customer service and support platform that helps organizations manage support tickets, build help centers, provide live chat support, and deliver exceptional customer experiences across all support channels.
Realm's native Zendesk connector seamlessly integrates your customer support data into a unified knowledge platform. By connecting your Zendesk workspace, Realm provides your sales, customer success, and support teams with instant access to support tickets, help center articles, customer issues, resolution patterns, and the valuable service intelligence that lives across your Zendesk environment.
Our integration respects all native Zendesk permissions and ticket access controls, ensuring that users only see the tickets, articles, and customer data they are authorized to view. With real-time syncs and comprehensive metadata support, Realm keeps your support intelligence up-to-date, empowering your teams to learn from past issues and deliver faster, more informed customer interactions.
Features
Realm's Zendesk integration delivers powerful support intelligence capabilities that transform how your teams leverage customer service knowledge.
| Feature |
What it does? |
| Complete Ticket Indexing |
Automatically sync and index Zendesk tickets, conversations, resolutions, and customer interactions, making all your support history fully searchable within Realm alongside your other knowledge sources. |
| Native Permission Sync |
Realm strictly mirrors your existing Zendesk permissions and access controls. Users can only access tickets and customer data they already have permission to view, maintaining data security and compliance. |
| Cross-Platform Intelligence |
Link Zendesk tickets with data from other connected systems to Realm, providing complete context between support issues, customer accounts, and product interactions. |
| Help Center Integration |
Index Zendesk Guide articles, FAQs, and help center content to quickly find customer-facing documentation and support resources alongside internal knowledge. |
| Real-Time Sync |
Your Zendesk data is synced in real-time to keep support intelligence fresh. Realm uses incremental syncs to efficiently capture new tickets, responses, and article updates. |
| Advanced Ticket Filtering |
Filter and search tickets based on any Zendesk field including status, priority, tags, assignee, and custom fields to quickly find relevant support patterns and solutions. |
Benefits
By connecting Zendesk to Realm, your organization gains powerful advantages that leverage support knowledge across all customer interactions.
| Benefit |
Why it matters? |
| Accelerate Issue Resolution |
Instantly find similar past tickets and proven solutions when addressing customer issues, reducing resolution time and improving consistency across support interactions. |
| Enhance Sales Conversations |
Quickly surface common customer issues, support patterns, and resolution strategies during sales cycles to proactively address concerns and build customer confidence. |
| Improve RFP Responses |
Search across Zendesk tickets and help center content to understand common customer questions and support capabilities when responding to proposals with accurate service information. |
| Enable Proactive Support |
Empower customer success teams to identify potential issues before they escalate by learning from support ticket patterns and customer interaction history. |
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