Gong is a Revenue Intelligence platform that uses AI to analyze sales calls, emails, and meetings, providing insights to boost team performance.
Realm's native Gong connector seamlessly integrates your sales call recordings and transcripts into a unified, searchable knowledge platform. By connecting your Gong workspace, Realm provides your sales and customer success teams with instant access to conversation insights, call transcripts, and customer interaction data.
Our integration respects all native Gong permissions, ensuring that users only see the calls and data they are authorized to view. With hourly syncs and comprehensive metadata support, Realm keeps your sales intelligence up-to-date, empowering your teams to find critical customer insights faster and make more informed decisions.
Features
Realm's Gong integration delivers advanced conversation intelligence capabilities that transform how your sales team leverages call data.
| Feature |
What it can do? |
| Call Transcript Indexing |
Automatically sync and index all Gong call transcripts, making them fully searchable within Realm alongside your other knowledge sources. |
| Native Permission Sync |
Realm strictly mirrors your existing Gong permissions and profiles. Users can only access calls and transcripts they already have permission to view, maintaining data security and compliance. |
| CRM Integration |
Link Salesforce and HubSpot objects to Gong calls when both systems are connected to Realm, providing complete customer interaction context. |
| Metadata Filtering |
Filter and search calls based on participants, call duration, date ranges, and other metadata to quickly find relevant conversations. |
| Hourly Sync |
Your Gong data is synced every hour to keep conversation insights fresh. Realm uses incremental syncs to efficiently capture new calls and updates. |
| Retention Control |
Admins can define custom retention periods for call transcripts, automatically managing data lifecycle according to your company policies. |
Benefits
By connecting Gong to Realm, your sales organization gains powerful advantages that revolutionize how teams extract insights from customer conversations.
| Benefit |
Why it matters? |
| Unlock Conversation Intelligence |
Transform your call recordings into actionable insights. Search across all conversations by content, not just account names, to identify trends, objections, and successful strategies. |
| Accelerate Sales Enablement |
Empower your sales team with instant access to successful call examples, objection handling techniques, and customer pain points discovered across all conversations. |
| Enhance Customer Understanding |
Gain deeper insights into customer needs, preferences, and feedback by analyzing conversation patterns and themes across your entire sales organization. |
| Streamline RFP Responses |
Quickly find relevant customer conversations and use cases to support proposal responses, reducing response time by 60–70% while improving accuracy and relevance. |
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