Chorus
Connect your call recordings, transcripts, and deal context through Realm's Chorus integration.
Chorus by ZoomInfo is a conversation intelligence platform that captures, transcribes, and analyzes sales calls, meetings, and emails, helping revenue teams uncover winning patterns and coach reps more effectively.
Realm's native Chorus connector brings your call transcripts, summaries, and deal context into a single searchable knowledge platform. By connecting your Chorus workspace, Realm gives your sales, marketing, and customer success teams instant access to the conversations that move deals forward—indexed with speaker identification, key takeaways, and account context.
Our integration respects Chorus access, ensuring that call participants and authorized users in Chorus see the same data in Realm. With regular syncs and rich call metadata, Realm keeps your conversation intelligence up-to-date so your teams can spot trends, objections, and coaching moments faster.
Features
Realm's Chorus integration delivers deep conversation intelligence that transforms how your team leverages call data.
| Feature | What it does? |
|---|---|
| Transcript & Speaker Indexing | Automatically sync full call transcripts with speaker identification so every word said by every participant is searchable within Realm. |
| Summaries & Key Takeaways | Index AI-generated call summaries and the most important takeaways from every meeting to surface the signal without rewatching the call. |
| Call Metadata | Sync participants, duration, and date for every call so results can be filtered and attributed to the right people and moments. |
| Conversation Metrics | Bring in talk ratio, filler words, longest monologue, and other Chorus metrics to tie content to coaching and performance context. |
| Deal Context | Link each call to its associated account and opportunity so you can navigate from a conversation to the deal it belongs to. |
| Native Permission Sync | Realm mirrors Chorus access, ensuring that users only see calls they are authorized to view in the source system. |
Benefits
By connecting Chorus to Realm, your organization unlocks conversation intelligence that drives better sales and customer outcomes.
| Benefit | Why it matters? |
|---|---|
| Unlock Voice-of-Customer | Search across every transcript by content—not just account names—to identify objections, feature requests, and winning narratives at scale. |
| Accelerate Sales Enablement | Give reps instant access to the best real-world examples of discovery, demos, and objection handling, sourced directly from top performers. |
| Coach With Evidence | Ground coaching conversations in specific call moments and metrics instead of anecdotes, so managers and reps improve faster. |
| Streamline RFP & Proposal Work | Pull customer quotes and use cases directly from call transcripts to make proposals more specific, more accurate, and faster to produce. |
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