Freshdesk
Connect your customer support knowledge and ticket insights through Realm's Freshdesk integration.
Freshdesk is a comprehensive customer support platform that helps teams manage customer inquiries, track support tickets, and build knowledge bases. It centralizes customer interactions, support documentation, and service workflows, making it an essential tool for delivering exceptional customer experiences.
Realm's native Freshdesk connector seamlessly integrates your support tickets, knowledge base articles, and customer interaction data into a unified, searchable knowledge platform. By connecting your Freshdesk instance, Realm provides your sales, support, and customer success teams with instant access to customer support history, solution articles, common issues, and service insights that drive better customer conversations.
Our integration respects all native Freshdesk permissions, ensuring that users only see the tickets, articles, and customer data they are authorized to view. With regular syncs and comprehensive metadata support, Realm keeps your customer support knowledge up-to-date, empowering your revenue teams to provide informed responses and proactive customer service.
