Jira Service Management
Connect your IT service management and service desk operations through Realm's Jira Service Management integration.
Jira Service Management is Atlassian's comprehensive IT service management (ITSM) platform that helps teams deliver exceptional service experiences through incident management, change management, and service desk operations. It centralizes service requests, incident tracking, knowledge management, and ITIL workflows, making it an essential tool for maintaining service quality and operational efficiency.
Realm's native Jira Service Management connector seamlessly integrates your service requests, incidents, changes, knowledge base articles, and service management data into a unified, searchable knowledge platform. By connecting your JSM instance, Realm provides your sales, support, and customer success teams with instant access to service documentation, incident resolution procedures, and operational insights that enhance customer conversations and internal service delivery.
Our integration respects all native Jira Service Management permissions, ensuring that users only see the service projects, requests, and content they are authorized to view. With regular syncs and comprehensive metadata support, Realm keeps your service management knowledge up-to-date, empowering your revenue teams to provide accurate service information and informed responses about operational capabilities.
