Microsoft Teams is Microsoft's unified communication and collaboration platform, helping organizations connect through chat, video meetings, file sharing, and channel-based teamwork across the entire organization.
Realm's native Microsoft Teams connector seamlessly integrates your collaboration data into a unified knowledge platform. By connecting your Teams workspace, Realm provides your sales, customer success, and support teams with instant access to channel discussions, shared files, conversation threads, and the institutional knowledge that lives in your Teams environment.
Our integration respects all native Microsoft Teams permissions and channel access controls, ensuring that users only see the channels, conversations, and files they are authorized to view. With real-time syncs and comprehensive metadata support, Realm keeps your collaboration intelligence up-to-date, empowering your teams to find critical insights from past conversations and shared knowledge faster.
Features
Realm's Microsoft Teams integration delivers powerful collaboration intelligence capabilities that transform how your teams leverage institutional knowledge.
| Feature |
What it does? |
| Complete Channel Indexing |
Automatically sync and index Teams channels, conversations, threads, and messages, making all your team discussions fully searchable within Realm alongside your other knowledge sources. |
| Native Permission Sync |
Realm strictly mirrors your existing Microsoft Teams permissions and channel access. Users can only access channels and conversations they already have permission to view, maintaining data security and compliance. |
| Cross-Platform Intelligence |
Link Teams conversations with data from other connected systems to Realm, providing complete context between internal discussions, customer interactions, and sales activities. |
| File and Attachment Access |
Index and search files shared in Teams channels, including documents, presentations, and attachments, making it easy to find resources discussed across channels. |
| Real-Time Sync |
Your Teams data is synced in real-time to keep collaboration intelligence fresh. Realm uses incremental syncs to efficiently capture new messages, threads, and updates. |
| Thread Context Preservation |
Maintain conversation threading and context, allowing teams to understand the full discussion flow when searching for specific topics or decisions. |
Benefits
By connecting Microsoft Teams to Realm, your organization gains powerful advantages that unlock the hidden value in your team conversations.
| Benefit |
Why it matters? |
| Surface Institutional Knowledge |
Instantly find answers to questions that were previously discussed in Teams channels, eliminating duplicate questions and leveraging existing team knowledge. |
| Accelerate Customer Response |
Quickly locate relevant customer discussions, solutions, and insights from internal Teams conversations to respond faster and more accurately to customer inquiries. |
| Enhance RFP Responses |
Search across Teams channels to find relevant examples, solutions, and expertise discussed by colleagues to support proposal responses with proven approaches. |
| Eliminate Knowledge Silos |
Break down information barriers by making Teams discussions discoverable across your organization, ensuring valuable insights don’t remain locked in individual channels. |
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